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Hours

Our opening hours are the same at 286/292 Munster Road and 139 Lillie Road:

  • Monday - Friday
  • 08:00 - 18:30
  • Saturday *
  • 08:00 - 15:30
  • Sunday
  • Closed
  • Bank Holiday
  • Closed

* Please note, Saturday appointments should be pre-booked between Monday and Friday and are held at 286 Munster Road.

If you require urgent attention outside our opening hours, refer to this document for Hammersmith and Fulham.

Contact

For patients based at 286/292 Munster Rd:

For patients based at 139 Lillie Road:

* A clinician will contact you within three working days, unless it is deemed urgent.

^ Pre-registration is required to access your online account.

Location

Our main reception is located at:
286 Munster Rd, Fulham, SW6 6BQ

Practice Map Location for 286 & 292 Munster Road

GP at hand is located at
139 Lillie Road, Fulham, SW6 7SX:

Practice Map Location for 139 Lillie Road

Latest Messages

What You Need to Know About Us

Our Staff

Our receptionists are your link with the rest of the Practice. Whatever your need, they will try their best to help you. The more details you can provide, the better they will be able to assist you. They can advise you on the services available and book appointments. They will treat everything in strictest confidence.

Your assigned clinician will usually be a GP, Pharmacist or Advanced Nurse Practitioner, who will be capable of diagnosing your condition, prescribing medication and booking referrals if necessary. All of our non-GP clinicians are supported onsite by a GP to ensure that your health concerns are resolved.

We also have a musculoskeletal specialist in back, joint and neck pain who can take initial consultations for any MSK conditions you may have.

The Practice is committed to ensuring that all Practice Staff have access to training and education to enable them to provide a good quality service to our patients. Currently, this is not a GP training practice, although we do teach medical students from Imperial College.

Please treat us with the same courtesy that you wish to receive yourself.

Photo of Dr Jefferies

Dr. Stephen Jefferies

(Senior GP Partner)

Photo of Rita Bright

Rita Bright

(Business Partner)

Misha Roodbari

(Director of Clinical Services)

Sally Collins

(Customer Services Manager)

Why Choose Us?

We aim to deliver a user focused and efficient service of primary health care through adding value at every point of contact, shortening the patient's journey and achieving definitive resolution.

Virtual Customer Group

Our Virtual Customer Group (VCG) offers an opportunity to engage with our patients in a meaningful way and to enable you to actively contribute to making service improvements at the Practice. We use digital (online) surveys to engage with specific patient groups as well as the overall patient group. There are usually three or four questions for each survey and then some general rating questions.

Once the surveys are completed, we act on the feedback to make improvements. After a period of time, we then send a follow up survey to ensure that the changes have led to improvements. Results and reports are also posted to the website.

Surveys are sent out each month for a particular service area. Here are some examples of previous services targeted:

  • Repeat Prescribing
  • Flu invitations
  • Mum and Baby Clinic
  • Anticoagulation Home Visits
  • MSK clinic
  • Family Planning
  • Registration Process
  • First point of contact via telephone
  • Timeliness of Appointments

Previous reports include:

If you have a query about the VCG, please contact us below:

Join the Virtual Customer Group

Careers

We are always interested in hearing from people who are excited by the possibility of working for a forward thinking GP Practice.

We are pleased to receive CVs from clinicians and support staff with the skills, experience and expertise that are a catalyst for patient satisfaction and business development.

Please send your CV to ritabright@nhs.net.

View our CQC Report

The Care Quality Commission are the independent regulator of health and social care in England. They inspect our practice regularly and produce reports to set out their findings.

Click here to view the latest CQC report.

Making a Complaint

We value our patients’ feedback, good and bad. We hope you will always be satisfied with the care and support we provide; but if you are not please let us know.

You can submit a complaint via the feedback form on the home page, or call or write to the Practice Customer Services Manager - Sally Collins. We will do our best to resolve your concerns.

Your local CCG also values your input and sees it as a chance to improve local services. If you wish to make a complaint or comment please contact them at:

www.hammersmithfulhamccg.nhs.uk/