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  • Monday - Friday
  • 08:00 - 18:30
  • Saturday *
  • 08:00 - 15:00
  • Sunday
  • Closed
  • Bank Holiday
  • Closed

* Please note, Saturday appointments should be pre-booked between Monday and Friday and are held at 286 Munster Road.

If you require urgent attention outside our opening hours, refer to this document for Hammersmith and Fulham.


For patients based at 286/292 Munster Rd:

  • Phone
  • 020 7385 1965
  • Online options
  • NHS App
  • Online consult *
  • Patchs

For patients based at 139 Lillie Road:

  • Phone
  • 020 7385 7101
  • Online options
  • NHS App

All incoming and outgoing calls are recorded for monitoring and training purposes.

* A clinician will contact you within three working days, unless it is deemed urgent.


Our main reception is located at:
286 Munster Rd, Fulham, SW6 6BQ

Practice Map Location for 286 & 292 Munster Road

GP at hand is located at
139 Lillie Road, Fulham, SW6 7SX:

Practice Map Location for 139 Lillie Road

Latest Messages

Latest News and Updates

A summary of the latest news and updates will always be displayed in the blue banner at the top of the website. Further details will be listed below.

We wish all of our patients and staff a peaceful and safe time over the festive period. We are closed on the following days:

25th December - Closed

26th December - Closed

1st January - Closed

We wish all of our patients and staff a sunny and safe time over the long Easter weekend. We are open during the following hours:

7th April - Closed

8th April - 08:00 - 15:00 (as usual)

9th April - Closed (as usual)

10th April - Closed

11th April - 08:00 to 18:30 (back to normal)

We wish all of our patients and staff a peaceful and safe time over the festive period. We are open during the following hours:

24th December - 08:00 to 15:00

25th December - Closed

26th December - Closed

27th December - Closed

28th December - 08:00 to 18:30

29th December - 08:00 to 18:30

30th December - 08:00 to 18:30

31st December - 08:00 to 15:00

1st January - Closed

2nd January - Closed

3rd January - Back to normal

To enable the nation to pay its respects during the funeral of the late monarch, Queen Elizabeth II, Monday 19th September has been declared a bank holiday.

Therefore we will be closed on Monday and will reopen as usual on Tuesday 20th September.

For up-to-date information about the healthcare provisions in Hammersmith and Fulham, including out-of-hours medical advice, please see the following information: Where to Go in Hammersmith and Fulham.

As we enter the winter months, your personal risk from flu is greater. Remember that you need a vaccination every year, so you aren't protected anymore if you had one in 2021.

The best time to have your flu vaccine is in the autumn or early winter before the flu starts spreading. Therefore, during September and October we are concentrating on delivering flu vaccinations for our community.

We have enough appointments available for everyone, particularly those with a long term health condition who may experience worse symptoms if they catch the flu. The vaccination will strengthen your immunity and provide additional protection for your health.

Flu isn't just a heavy cold. It’s a highly infectious disease with symptoms that come on very quickly. A bad bout of flu can be much worse than a heavy cold.

The most common symptoms of flu are fever, chills, headache, aches and pains in the joints and muscles, and extreme tiredness. Healthy individuals usually recover within 2 to 7 days but, for some, the disease can lead to hospitalisation, permanent disability or even death.

How to book an appointment

The quickest and easiest way to make your appointment is via the NHS App. This can be accessed from a computer or internet enabled mobile phone using an NHS Account that can be setup for free online, if you have an email address.

You can also book an appointment using our online service SystmOnline, if you have previously received login details from us. This can be accessed from a computer or internet enabled mobile phone using an NHS Account that can be setup for free online, if you have an email address.

If you instead give us a call between 9am and 11am, please bear with us as we deal with the increased number of calls during this time.

Common MSK conditions can cause pain in the parts of your body that help you when moving, such as your muscles, bones, and joints.

See our new leaflet for more information: Musculoskeletal (MSK) Services.

Due to unforeseen COVID circumstances, the practice doors are closed. Please ring the practice for any assistance.

We are trying our best to assist you on the phones, please keep trying to call us. If you need help from the practice and you cannot access us by phones, please go to GP At Hand at 139 Lillie Road, SW6 6BQ.

www.111.nhs.uk is also available 24/7 for urgent health advice or by calling 111, and 999 is for emergencies.

If you have a health issue that isn't urgent, advice is available on the NHS website www.nhs.uk or NHS app, or you can speak to your local pharmacist. You can also submit a request to our doctors by using our online E-Consult service.

Please note that this website is currently being updated, some of the information will be out of date. If you require any information clarification, please call the practice.

Starting from the 8th February 2020, we will only be offering pre-bookable appointments on Saturdays. There will be no appointments available on the day to book.

For up-to-date information about the healthcare provisions in Hammersmith and Fulham, including out-of-hours medical advice, please see the information below:

Where to Go in Hammersmith and Fulham.
Back to Home

If our records show that you are eligible for your 1st or 2nd dose of the COVID-19 vaccination, we have reserved one for you and will be contacting you directly soon. Our doctors and nurses at Dr Jefferies and Partners recommend getting the COVID-19 vaccination to protect you and your family.

How to Book

Knowing your NHS number may help you book your appointment, although it isn’t essential.

COVID-19 is still a big problem for our community and getting the vaccine is the best way to protect yourself. It’s never too late to get your first dose. To find out more about the vaccine visit: https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/

If you have already been vaccinated, and receive a letter in error, please contact us so that we can update your records. If you have already booked your vaccination, we thank you for engaging with the national COVID-19 vaccine program.

From 17th May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from:

  • the NHS App which you can download from app stores
  • the NHS website from 17 May 2021

It may take more than a week for your identity to be checked and verified so you can use these services.

If you cannot access these online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

The practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get proof of your vaccination status before you leave.

The NHS is starting to deliver the COVID-19 vaccine, in line with the government’s priority list of which people will get it first. This is a very exciting development and we want to be clear about how it will work for local people. The NHS will get in touch with you directly when it is your turn to be vaccinated. Please don’t contact your practice, doctor or the NHS asking about vaccination; this is not a service that you are able to book in advance. You will be contacted when it is your turn to be vaccinated in the weeks and months ahead.

So please remember:

  • Don’t contact the NHS to seek a COVID-19 vaccine, we will contact you when it is your time for the vaccine
  • When we do contact you, please follow the information given to know when and where to get your vaccine
  • Keep your appointment once it is made
  • The vaccine is safe. The NHS only offers vaccinations to the public once experts have signed off that it is safe to do so
  • Vaccine centres are being set up across the eight boroughs of NW London over the coming weeks. We are getting everything ready so we can start vaccinating as soon as we start receiving the vaccine
  • We will vaccinate in order of priority, following national guidance
  • Please continue to follow the national public health guidance to control the virus and save lives – Hands – Face – Space

COVID-19 is still very prevalent and highly infectious: the risk of catching it is the same as ever for people who have not been vaccinated.

There is more information about the COVID-19 vaccine on both the Government and the NHS websites, please take time to visit these sites and read through these pages if you want to find out more.

Dear Patient


Your safety and the continued provision of the care and treatment you need is a priority for Dr Jefferies and Partners.

This letter gives you advice on how to protect yourself and access the care and treatment you need. This is not a shielding letter.

If you received a shielding letter from the government please follow the guidelines set out in that letter.

If you did not please follow the advice below;

The safest course of action for you to stay at home as much as possible and avoid face to face contact as much as possible.

If you are in touch with friends, family or a support network in your community who can support you to get food and medicine, please give them a copy of this letter.

If you do not have contacts who can help support you go and you need support please contact London borough of HammerSmith & Fulham Community Aid Network

Freephone: 0800 145 6095

If, at any point, you think you have developed symptoms of coronavirus, such as:

  • A new, continuous cough
  • and/or high temperature (above 37.8 °C)

Seek clinical advice using the NHS 111 online coronavirus service - https://111.nhs.uk/covid-19/

If you do not have access to the internet, call NHS 111. Do this as soon as you get symptoms.

You, or the person you care for, should:

  • Strictly avoid contact with someone who is displaying symptoms of coronavirus (COVID-19). These symptoms include high temperature (above 37.8 °C) and/or a new and continuous cough
  • Only leave your home for essential shopping/medicines or 30 minute exercise per day
  • Do not attend any gatherings. This includes gatherings of friends and families in private spaces e.g. family homes, weddings and religious services
  • Keep in touch using remote technology such as phone, internet, and social media
  • Use telephone or online services to contact your GP or other essential services
  • Regularly wash your hands with soap and water for 20 seconds. Ask carers or support workers who visit your home to do the same.
  • The rest of your household should support you to stay safe and stringently follow guidance on social distancing, reducing their contact outside the home.

We also advise that:

1. Carers and support workers who come to your home

Any essential carers or visitors who support you with your everyday needs can continue to visit, unless they have any of the symptoms of coronavirus. All visitors should wash their hands with soap and water for 20 seconds, on arrival and often. It is also a good idea to speak to your carers about what happens if one of them becomes unwell.

2. Medicines that you routinely take

The government is helping pharmacies to deliver prescriptions. Prescriptions will continue to cover the same length of time as usual. If you do not currently have your prescriptions collected or delivered, you can arrange this by contacting your local pharmacy. If you need help with local pharmacies that deliver to your home please contact the practice.

3. Planned GP practice appointments

Wherever possible, we will provide care by phone, email or online. But if we decide you need to be seen in person, we will contact you to arrange your visit to the surgery or a visit in your home

4. Looking after your mental well-being

We understand that this may be a worrying time and you may find staying at home and having limited contact frustrating. At times like these, it can be easy to fall into unhealthy patterns of behaviour, which can make you feel worse. Simple things you can do to stay mentally and physically active during this time include:

  • Try to do 30 minute exercise a day. Look for ideas for exercises to do at home on the NHS website
  • Spend time doing things you enjoy – reading, cooking and other indoor hobbies
  • Try to eat healthy, well-balanced meals, drink enough water, exercise regularly, and try to avoid smoking, alcohol and recreational drugs

You can find additional advice and support from Every Mind Matters and the NHS mental health and wellbeing advice website.

Further information on coronavirus, including guidance from Public Health England, can be found on the following websites

NHS Website - www.nhs.uk/conditions/coronavirus-covid-19 Government Website - www.gov.uk/coronavirus

Yours sincerely,

Dr Jefferies & Partners

We are aware that our patients may have questions regarding the the recent outbreak of Coronavirus and the impact to your healthcare services. Please see the below information.

Personal Hygiene

First and foremost, personal hygiene is key to stopping the transfer and spread of disease. Please make sure that you follow basic protective measures against the new coronavirus, including:

  • Washing your hands frequently. Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
  • Maintaining social distancing. Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing.
  • Avoiding touching eyes, nose and mouth. Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.

NHS 111 Healthcare Service

If you think that you have the symptoms related to Coronavirus (a cough, high temperature), or you think you may have been infected whilst travelling, please complete the following questionnaire before calling NHS 111:


Further guidance can be found here:


GP Practice Safety

We have made necessary changes to our service to ensure safety for our staff, for you and for our other patients.

  1. Anyone experiencing a cough or a temperature please DO NOT come into the practice. Instead, call the practice and we will advise you accordingly.
  2. We will be asking all patients additional questions prior to booking appointments.
  3. If you contact us and have any flu like symptoms you will be booked in for a telephone consultation.
  4. If you are attending a physical appointment at the practice there are some additional safeguarding practices in place. Please use the hand sanitiser provided at reception. All of our staff may be using gloves and masks as a precautionary measure.

Travelling Patients

In addition to our modified service, if you have arrived back to the UK from any of the countries listed below please follow the specific advice for returning travellers:

Call 111 now if you have:

  • Been to Hubei province in China in the last 14 days or Iran, areas of Northern Italy in lockdown or “special care zone” areas in South Korea since 19th February (even if you do not have symptoms).
  • To other parts of Northern Italy (anywhere North of Pisa, Florence and Rimini), Vietnam, Cambodia, Laos or Myanmar since 19th February and have a cough, high temperature of shortness of breath.
  • In close contact with someone with confirmed coronavirus.


  1. To improve our practice and the services we provide to our customers.
  2. To get real customer feedback and real engagement on our current service.
  3. To embed feedback in the day to day management in the organisation to improve our overall services as the whole including the feedback from the four sources above.


Our mission statement is based on a customer-focused approach, which is:

  1. Shortening the customer journey
  2. Adding value at every point of contact
  3. A process of consultation with customers through these surveys where we do not only ask for feedback but also for opinion on new services or solutions to improve an area following feedback from surveys sent out.

Patient Survey Results

  1. Survey Results for Prescribing
  2. Survey Results for Customer Service
  3. Survey Results for Referrals
  4. Survey Results for Ongoing Medical Problems