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Hours

Our opening hours are the same at 286/292 Munster Road and 139 Lillie Road:

  • Monday - Friday
  • 08:00 - 18:30
  • Saturday *
  • 08:00 - 15:30
  • Sunday
  • Closed
  • Bank Holiday
  • Closed

* Please note, Saturday appointments should be pre-booked between Monday and Friday and are held at 286 Munster Road.

If you require urgent attention outside our opening hours, refer to this document for Hammersmith and Fulham.

Contact

For patients based at 286/292 Munster Rd:

For patients based at 139 Lillie Road:

* A clinician will contact you within three working days, unless it is deemed urgent.

^ Pre-registration is required to access your online account.

Location

Our main reception is located at:
286 Munster Rd, Fulham, SW6 6BQ

Practice Map Location for 286 & 292 Munster Road

GP at hand is located at
139 Lillie Road, Fulham, SW6 7SX:

Practice Map Location for 139 Lillie Road

Latest Messages

Frequently Asked Questions

Please find below a list of the most frequently asked questions by our new and existing patients.

Because it can be difficult to call patients at a time that is suitable for you and us, we find that it's better to contact you via text message. You can then read any message at your leisure, and we can communicate with hundreds of patients more efficiently.

Our messages are designed to be viewed on either a smartphone or a non-internet mobile phone.

  • If you have a smartphone, the text message will be short and there will be a link so that you can view the full message online. This is safe and secure and these messages will come from an NHS-NoReply sender.
  • If you have a non-internet mobile phone, the message will be sent to you as several text messages. Depending on your phone, they may appear as one long message or as several short messages. They will come from a sender with the phone number +447903 593495.

Please add +447903 593495 to your contacts as 'Dr Jefferies and Partners Texts'.

Our system cannot tell if you do not have a smartphone. Therefore, if you are receiving short messages that have a link in them or seem to be cut short, please contact the practice and we will update your account so that you receive full text messages in future.

Our system cannot tell if you do not have a smartphone. Therefore, if you are receiving short messages that have a link in them or seem to be cut short, please contact the practice and we will update your account so that you receive full text messages in future.

Because it can be difficult to call patients at a time that is suitable for you and us, we find that it's better to contact you via text message. You can then read any message at your leisure, and we can communicate with hundreds of patients more efficiently.

If you do not have a mobile phone, our system will show this and we won't attempt to send you any reminders or messages.

Thank you for your consideration and for choosing to let us know that you need to cancel your booked appointment.

You should have received a confirmation text message five days before your appointment is due.

  • If your confirmation text message is from NHS-NoReply, please follow the link and select Cancel and Send.
  • If your confirmation message is from +447903 593495, please reply to the text with the word 'NO'.

Your appointment can then be given to another patient.

Example text message from NHS NoReply

Example text message from NHS NoReply Example link destination from NHS NoReply

Example text message from +447903 593495

Example text message from +447903 593495

Thank you for your consideration and for choosing to let us know that you need to cancel your booked appointment.

If you do not have a mobile phone, please call the practice on 020 7385 1965 and let us know with as much notice as possible.

We are concentrating on providing better communication with our patients so that you can have more control over your health and we can provide better coverage to the community.

If you have made a future appointment with us, we will send you two messages before the appointment. The confirmation message will come five days before your appointment date. It includes details about the date, time and type of appointment that was made.

You will need to respond to the first confirmation message within 24 hours otherwise your appointment will be cancelled.

  • If your confirmation message is from NHS-NoReply, please follow the link and select Confirm and Send.
  • If your confirmation message is from +447903 593495, please reply to the text with the word 'YES'.

The message is usually a welcome reminder that gives you plenty of time to decide if you still need the appointment. For instance, if you were feeling poorly and are now feeling much better, that's great news! You can let us know that you don't need the appointment anymore so that we can book it with another patient

If you still need the appointment, respond to the message and then remember to book time off work, check your travel arrangements or anything else that will help you to get here safely on the day of your appointment.

If you don't have enough credit to respond by text, you can call us on 020 7385 1965 and leave a voicemail to confirm instead. Just press one, you don't need to wait in the queue.

We are concentrating on providing better communication with our patients so that you can have more control over your health and we can provide better coverage to the community.

If you have made a future appointment with us, we will send you two messages before the appointment.

You will have already responded to the first appointment confirmation message several days ago and a second reminder message will prompt you the day before to check that you still require the appointment. A lot can happen in-between booking and attending an appointment and we appreciate that circumstances can change.

If you don't have enough credit to respond by text, you can call us on 020 7385 1965 and leave a voicemail to confirm instead. Just press one, you don't need to wait in the queue.

In October we had 480 patient missing appointments. By improving our communication with you, we have reduced the number of Did Not Attend appointments by over 50% to less than 200, which means that we can provide more appointments overall.

In order to improve further and to provide even better coverage to our community, we request that you confirm that you still require your appointment, after you have booked it.

A text message will come five days before your appointment. You have 24 hours to respond to this message to let us know that you still want to attend.

For patients who do not respond to this message, we will conclude that you do not need the appointment anymore and we will cancel it. This gives us time to rebook the same time slot with another patient.

If your appointment was cancelled but you replied to the confirmation message to say that you did want to keep it, please accept our apologies and let us know so that we can check the system is working properly.

If you do not have an internet connected mobile phone (smartphone), and you received a text message where the full message was cut off, please let us know so that we can update our system to show that you need to receive full text messages in the future.

If you can't attend your appointment and don't let us know first, we will be waiting for you rather than treating you or other patients. The appointment will then be recorded as a 'Did Not Attend'.

The number of 'Did Not Attend' appointments is an important measure of how well we are all contributing to the health of our community. If we have a high number of patients who do not attend their appointments, we have fewer appointments available overall. This negatively impacts everyone in the practice and our neighbourhood, but there is an easy solution.

Better communication to and from our patients has enabled us to reduce the number of Did Not Attend appointments by over 50%, which is amazing.

Please, let us know in advance if you can't attend your appointment so that we can offer your timeslot to another patient.

You can cancel your appointment easily by responding to the messages or you can call us on 020 7385 1965 and leave a voicemail. Just press one, you don't need to wait in the queue.

If you miss your appointment and don’t let us know beforehand, we have to log that appointment as a ‘Did Not Attend’.

The number of 'Did Not Attend' appointments is an important measure of how well we are all contributing to the health of our community. If we have a high number of patients who do not attend their appointments, we have fewer appointments available overall.

We appreciate that random things can happen on the day or even on the journey to your appointment and we want to understand more about the reasons that patients might have missed their appointment without cancelling it.

Therefore we would really appreciate your feedback on the survey included with the missed appointment message. We want to understand how we can improve our service to you do that you don't miss your next appointment.

If you already have an appointment booked and would like to check the details, you have multiple options:

  • If you have requested SystmOnline login details, you can login to SystmOnline to view your Appointments.
  • If you don't have access to your SystmOnline account yet, you can request access to SystmOnline here.
  • If you have installed the NHS app on your mobile device, log into the app using your NHS login details to view your Appointments.
  • If you haven't installed the NHS app, you can set up an NHS login and download the app using this guidance from the NHS website.
  • If you don't want to install the app, you can still set up an NHS login and access your account via the NHS website directly.

Please note: the NHS IconNHS app is different from the NHS Covid-19 IconNHS Covid-19 app, which was developed to help with contact tracing. The NHS app enables you to show your Covid-19 vaccine status as well as order repeat prescriptions, book and view appointments and get health advice.

If you have received a link asking you to complete a questionnaire regarding your asthma, it is important for you to complete it as this will allow us to check how controlled your asthma is and ensure that you are on the best treatment plan for you.

The complete set of questions is shown below with some extra guidance on how to answer:

  1. During the past four weeks, how often did your asthma prevent you from getting as much done at work, school or home? i.e. your asthma was noticeable, on your mind or made you worried
    • All of the time i.e. every day over the last month
    • Most of the time i.e. less than 20 days in total
    • Some of the time i.e. less than 10 days in total
    • A little of the time i.e. less than 5 days in total
    • None of the time i.e. no days over the last month
  2. During the past four weeks, how often have you had shortness of breath? i.e. you had to stop what you were doing and take a break, even if only for a minute
    • More than once a day
    • Once a day
    • Three or more times a week
    • Once or twice a week
    • Not at all
  3. During the past four weeks, how often did your asthma symptoms wake you up at night or earlier than usual in the morning? i.e. you were wheezing, coughing, had shortness of breath, chest tightness or were in pain so much that you couldn't sleep
    • Four or more nights a week i.e. every week over the past month for most of the nights
    • Two or three nights a week i.e. every week over the past month for some of the nights
    • Once a week i.e. every week you'll have about one night with a problem
    • Once or twice i.e. not every week but maybe once or twice over the past month
    • Not at all i.e. your sleep is not affected by your asthma
  4. During the past four weeks, how often have you used your reliever inhaler (usually the blue one) of nebuliser medication? i.e. you needed to go and get your inhaler and use it to help you to breathe more comfortably
    • Three or more times per day
    • One or two times per day
    • Two or three times per week
    • Once a week or less
    • Not at all
  5. How would you rate your asthma control during the past four weeks? i.e. when you start noticing your asthma is causing you discomfort, can you get back to feeling normal and confident pretty quickly?
    • Not controlled at all i.e. every asthma incident you had over the past months required emergency medical assistance
    • Poorly controlled i.e. you had an incident requiring medical assistance and were not confident in your inhaler for most of the month
    • Somewhat controlled i.e. you had a few occasions where you worried that your inhaler was not helping, but it did eventually
    • Well controlled i.e. you did not have any incidents where you were worried that your inhaler might not be helping
    • Completely controlled i.e. you did not have an incidents
  6. How many exacerbations have you had in the past 12 months? i.e. how many times were your symptoms too bad for your inhaler to help and you needed urgent medical attention in the past year?

Even if you are feeling fine at the time you are answering the questions, remember to think about how you have felt over the last month (four weeks)

Once you have completed your questionnaire, a clinician will review your answers and we will be in touch with you to let you know if we need to see you or make an adjustment to you current treatment plan.

If you have any difficulties, please contact the practice and one of our staff members will be able to help you.