Appointments

Opening Hours

The Surgery, Munster Road

Lillie Road Health Centre

Telephone Opening Times

The Surgery, Munster Road

Lillie Road Health Centre

How to see your Doctor

The Practice operates an appointment system to improve convenience & efficiency. Appointments can be made online or during the Surgery opening times either by telephone or at the Surgery with our trained Receptionists. A patient may either book on the day with an available Health Care Professional; or alternatively book ahead with a specific doctor subject to availability.

Which Doctor

Although you may have been registered with a specific doctor, you are free to make an appointment with any doctor of your choice, subject to availability. This does not need to be the same doctor every time, but it helps if the follow up of a particular problem is seen by the same GP.

If you wish to have a second opinion, then you are free to consult one of the other doctors in the Practice.

Emergency attendances will be seen by the triage nurse and if necessary passed on to the next available doctor. It is not possible for you to specify which doctor you wish to see under these circumstances.

Home Visits

These are available for those who are too ill to come to the Surgery. Requests for home visits need to be discussed with the on call doctor. Please call before 11.00am. A Receptionist will note the request and a Doctor will call back any time before 1.00pm.

Remember that home visits reduce the time available for Doctors to see other patients in the Surgery. Therefore please do not request a home visit if you are capable of coming to the Surgery yourself. We do not provide emergency visits.

Telephone Advice

The on call doctor will be happy to advise you over the telephone, as simple medical issues can often be dealt with by telephone. Please ring Reception before 11.00am to request a call back.

Alternatively, you can ask for advice online. Doctors cannot deal with medical issues that they have to see (i.e rash, spots etc). 

Initial Assessment of Emergency Patients

If your illness necessitates a consultation the same day and all appointments are booked ask the receptionist to arrange for you to be seen by an experienced triage nurse. The Triage Nurse will see all patients by appointment on the same day, who are unable to make an appointment to see the Doctor.

Our nurse assessment system enables patients to be seen more quickly and efficiently. Many urgent problems do not need to be dealt with by a Doctor. For those patients that the nurse assesses who require a consultation with a Doctor, this will be arranged.

The following minor illnesses can often be dealt with by our Nurses:      

• Conjunctivitis
• Urinary Tract Infections
  
• Throat infections
  
• Coughs, colds and flu
  
• Hayfever
• Ear-ache
  
• Sinusitis
  
• Head lice
  
• Mouth Ulcers
  
• Constipation
  
• Some skin & tissue infections
  
• Emergency contraception